Frequently Asked Questions
Where do your clothes ship from?
We have 2 warehouses that help us get your orders to you. Generally, if your order is within the United States your order will ship from North Carolina. Canadian orders are generally shipped from Mississauga, Ontario. Global orders will generally ship from your closest/most affordable warehouse. In some cases of low stock, your order may ship from the other location.
What size should I order?
We have sizing charts for every individual product in the description.
When will I receive my order?
Please allow up to 3-4 days for us to print and fulfill your order, prior to shipment. We typically had print all of our garments after you order, to keep our company footprint as small as possible (and invest less in inventory). Unfortunately, this does mean it may take us a bit longer to ship your order, especially during the Christmas holiday season.
Do you offer international shipping?
Yes, we do! See our shipping policy for more information. Most orders arrive in approximately 5 business days. A customs duty fee may be applied when you receive your order. Unfortunately, we have no control over this and cannot reimburse you for this expense.
We are not responsible for any conversion rates charged by your credit card company, PayPal, or any other payment company.
Can I change my order?
Yes, but only if you let us know within 12 hours of placing your order. Within that time frame, we can make changes to colour, size, quantity and add or remove items. We do not make changes on Gift Cards.
Do you accept returns?
Yes, we accept returns that are requested within 30 days of your order being delivered. We accept most exchanges and returns as long as the item is still in like-new condition and hasn't been visibly worn. Please email us to initiate the return process. To minimize the risk of returns, we recommend viewing our size & fit guide before placing your order. We do not accept returns on Gift Cards.
Where do I send my return items to?
Once you've started the return process by emailing us and we approve the return, please ship your return items to the following address:
If you're in US
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
We have 2 warehouses that help us get your orders to you. Generally, if your order is within the United States your order will ship from North Carolina. Canadian orders are generally shipped from Mississauga, Ontario. Global orders will generally ship from your closest/most affordable warehouse. In some cases of low stock, your order may ship from the other location.
What size should I order?
We have sizing charts for every individual product in the description.
When will I receive my order?
Please allow up to 3-4 days for us to print and fulfill your order, prior to shipment. We typically had print all of our garments after you order, to keep our company footprint as small as possible (and invest less in inventory). Unfortunately, this does mean it may take us a bit longer to ship your order, especially during the Christmas holiday season.
Do you offer international shipping?
Yes, we do! See our shipping policy for more information. Most orders arrive in approximately 5 business days. A customs duty fee may be applied when you receive your order. Unfortunately, we have no control over this and cannot reimburse you for this expense.
We are not responsible for any conversion rates charged by your credit card company, PayPal, or any other payment company.
Can I change my order?
Yes, but only if you let us know within 12 hours of placing your order. Within that time frame, we can make changes to colour, size, quantity and add or remove items. We do not make changes on Gift Cards.
Do you accept returns?
Yes, we accept returns that are requested within 30 days of your order being delivered. We accept most exchanges and returns as long as the item is still in like-new condition and hasn't been visibly worn. Please email us to initiate the return process. To minimize the risk of returns, we recommend viewing our size & fit guide before placing your order. We do not accept returns on Gift Cards.
Where do I send my return items to?
Once you've started the return process by emailing us and we approve the return, please ship your return items to the following address:
If you're in US
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
If you're in Canada
Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada
Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada
Please note that return shipping is at the buyer's expense. Once you've shipped your return items, please confirm with us via email. Thank you!
